Electronic Arts is investigating a report that someone claiming to be an EA employee is stealing and selling Apex Legends accounts.
On Wednesday, u/karankhushalani posted a lengthy thread on the r/ApexLegends Subreddit, detailing their experiences earlier this week with a hacker who seemingly seized control of their "whale" account that reportedly has over 60,000 kills, multiple Predator/Master badges, nine Heirlooms, 650 legendary items and more on it.
According to karankhushalani, the issues started on Oct. 25, when another player they ran into while playing ranked on the European servers said they were impressed by their skins and Heirlooms, and wanted to see them on a Discord stream.
After showing them some of their in-game collection, the alleged thief reportedly logged into their account and blocked them in-game about an hour later.
Over the next couple of days, karankhushalani went in-depth with how they repeatedly worked with EA Support to try and regain access of their account before it falling through due to the person seemingly changing the connected email each time.
In the middle of karankhushalani's third EA Support session, the alleged thief then apparently added them back on Discord to tell them EA Support "can't help" them since they work for EA.
Ultimately, a seemingly very productive EA Support session later, karankhushalani was told that the thief is indeed likely an employee who abused their internal EA Support system access to steal high-value Apex Legends accounts.
Karankhushalani's initial report post has since garnered well more than enough attention on Reddit, with EA Support seemingly planning to get back to them with an update on Friday.