Bandai Namco Apologizes for Elden Ring PC Performance Troubles

Bandai Namco has apologized for Elden Ring's rocky launch.
Bandai Namco has apologized for Elden Ring's rocky launch. / Photo courtesy of FromSoftware/Bandai Namco

Elden Ring publisher Bandai Namco has apologized for the many performance problems players have run into with the game, particularly when playing on PC.

Despite widespread critical acclaim for the game, players have reported visual stutters as a major problem tarnishing the game's reputation. Reports indicate the problem persists even after the application of the Day 1 patch, version 1.02.

Bandai Namco published a blog post Friday promising fixes for the problems in future updates.

"We are currently experiencing some issues that are preventing the game from playing properly under some conditions," reads the blog post. "We apologize for any inconvenience this may cause and ask for your patience."

Bandai Namco recommends players update their graphics card drivers to potentially "significantly improve performance." It also listed several specific issues Bandai Namco aims to address:

  • Regarding the problem of the mouse being too sensitive in the PC version
    We will be sending out a patch for this issue in the near future.
  • Regarding the problem of Easy Anti-Cheat failing to launch when the Steam account name includes a multi-byte character (e.g., kanji).
    We are aware of the cause of this issue and will be providing a patch in the near future.
  • Regarding the phenomenon of frame rate and other performance-related issues during gameplay
    We will be constantly working to improve the game so that it can be played comfortably on various PC environments and platforms.
    For the PC version, updating your graphics card drivers to the latest version may significantly improve performance.
  • About the phenomenon of game data that does not save correctly in the PlayStation 5 version
    If the PS5 console is unexpectedly turned off while playing a game or in rest mode, saved data may not be saved correctly.
    We are aware of the cause of this issue and are working on a patch to correct it, but until the patch is released, please save your game manually by exiting the game regularly.
    Game data will be saved correctly if you quit the game by opening the system menu using the OPTION button and selecting "Quit Game,” then press the HOME button to return to the PS5 home screen and quit the game application once.

Bandai Namco did not provide a concrete timetable for when these fixes would arrive.