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Mass Effect Legendary Edition Keeps Crashing: How to Fix on Xbox

Xbox players are reporting their versions of Mass Effect Legendary Edition are suffering frequent crashes.
Xbox players are reporting their versions of Mass Effect Legendary Edition are suffering frequent crashes. / EA, BioWare

Xbox players are reporting their versions of Mass Effect Legendary Edition are suffering frequent crashes.

The initial complaints began to roll in on Thursday, May 13. Unfortunate Xbox players reported the game seemed to crash immediately after attempts to launch into the actual content. When starting up Mass Effect Legendary Edition for the first time, the game will take players through a series of introductions and loading screens. This works just fine—however, during the first major loading screen that bridges the setup to the gameplay proper, the game refuses to function.

So, what's wrong? The actual issue might be more convoluted than you'd think.

Mass Effect Legendary Edition Keeps Crashing

In short: it's your headset. Yes, you read that correctly. Mass Effect Legendary Edition is taking issue with your headset to the point it simply doesn't want to work for you. Fortunately, such a simple problem also begets a simple solution.

To get the game functioning properly, all players need to do is start it up without their headset on or connected. That's it. Once they've finally reached true gameplay with Commander Shepard upon the Normandy, they can reconnect their headset and play with no further issues while inside the game. However, should they attempt to exit to the main start-up screen at any time—for any reason—Mass Effect Legendary Edition will crash and send them straight back to their dashboard.

EA is currently aware of this problem and is working on a patch. For now, players will have to suffice with this work around.

No other platforms have reported a similar issue at the time of writing.