Niantic Labs is still working to lift the incorrect bans placed on Pokemon GO players months prior.
According to a report from Eurogamer's Tom Phillips, some Pokemon GO players are still suffering under unjustified bans placed on them by Niantic Labs' latest anti-cheat waves in June 2020 and April 2021. The developer is aware and still working toward lifting all such bans against rule-abiding accounts at the time of writing.
Niantic Labs Works to Lift Pokemon GO Trainer Bans
Pokemon GO trainers have fallen prey to incorrect illicit behavior flagging for at least a year, the repot states. The system looks for "third-party" software or, in other words, auxiliary tools used to spoof a player's location or otherwise wrongfully take advantage of game mechanics.
Those who were marked as cheaters typically experienced the same banning process. They'd be hit with a warning—either out of the blue or appropriately—which would put the account under a seven-day soft-ban. Almost immediately after the soft-ban, players would have their account suspended for 30 days, which would turn permanent upon the next login.
Players have been attempting to contact the company through the customer support line following the bans to no avail. Several started posts and threads on the various Pokemon-themed Reddit boards to gain visibility for their plight. It seems that even popular content creators in the community have been affected by the false flagging despite previously partnering with the company for large-scale events.
"We're working on reverting strikes for some Trainers who incorrectly received punishments on their accounts," a spokesperson wrote to the outlet, "We apologize for the error."
The accounts will be returned automatically regardless of whether the trainers involved personally reached out or not.