More than a dozen of the top traders in the FIFA Ultimate Team community have been hacked this week, leading many to complain about EA's failure to adequately handle the situation.
FUT Donkey, who tops the FIFA Ultimate Team PlayStation leaderboards, is among the victims. He says hackers gained access to his account by spamming EA support with requests to change the password for the account. They then successfully convinced EA to give them the associated email address and a password reset link, giving them access to the account. Once they're in, they're able to plunder the account for its in-game currency.
"I told EA live chat two times to add notes to my account to put that my account was being targeted by hackers and to not change any details, and they still did it," FUT Donkey wrote on Twitter. "Nothing more I could have done and tbh I shouldn't have to do anything. It is basic security, disgusting stuff."
Here's the full list of known affected traders (via SAF - SBC Tips):
The hacker or hackers who obtained FUT Donkey's email address have also used it to sign up for random websites, including porn sites, leading to a deluge of spam in their inbox.
"These guys are breaking GDPR laws and [EA] don't care," FUT Donkey tweeted.
EA is said to be preparing an official response to the situation that will be shared Friday. For now, hacked players will have to sit on their hands and wait.
Update: Jan. 7, 2022. 4:35 p.m. ET
EA responded with a request for comment.
"We’ve been made aware of recent account takeover attempts and are currently investigating. More information on how to secure your account, including how to enable two-factor authentication, can be found here: "