The help desk platform used by 2K was hacked and recently sent a "malicious" link to certain players, the American video game publisher announced Tuesday.
Those who've clicked any links received from the 2K Games support account recently are urged to take immediate steps to protect their data out of an "abundance of caution."
"Earlier today," the 2K Support statement reads, "we became aware that an unauthorized third party illegally accessed the credentials of one of our vendors to the help desk platform that 2K uses to provide support to our customers. The unauthorized party sent a communication to certain players containing a malicious link. Please do not open any emails or click on any links that you receive from the 2K Games support account."
For those who may have already clicked a link sent to them by the account, 2K recommends taking the following steps to secure your information:
- Reset any user account passwords stored in your web browser (e.g. Chrome AutoFill).
- Enable multi-factor authentication (MFA) whenever available, especially on personal email, banking, and phone or internet provider accounts. If possible, avoid using MDA that relies on text message verification — using an authenticator app would be the most secure method.
- Install and run a reputable anti-virus program.
- Check your account settings to see if any forwarding rules have been added or changed on your personal email accounts.
"Please note that 2K personnel will never ask you for your password or other personal information. Our support portal will remain offline while we continue to address this matter. We will issue a notice when you can resume interacting with official 2K help desk emails.
"We deeply apologize for any inconvenience and disruption that this matter may cause. We appreciate the ongoing support and understanding from our player communities."
2K is just one of several prominent video game studios that have fallen victim to cyber-attacks in recent days. In addition to Rockstar Games confirming that roughly 90 videos of Grand Theft Auto 6 gameplay had leaked, Blizzard suffered a breach in which more than 40 minutes of Diablo 4 footage was posted online.