UPDATE (7/15/2022, 4:55 p.m. ET): A Mediatonic spokesperson provided a statemen to VGC regarding the situation. “What is happening in the game is not intended and we are actively fixing it. The customer service response was also not acceptable and we will offer a make good for all affected.”
Fall Guys players report that a bug in the game's cosmetics shop has forced them to buy items they only aimed to preview, and that developer Mediatonic has denied them refunds.
Several threads on the game's subreddit say the bug happens when players go to preview an item in the Fall Guys store. Where they would normally be asked to confirm their purchase, these players say that, instead, their in-game currency is being paid without additional input.
Subreddit user u/DerpyDog24 posted a video that appears to show the glitch happen in real time. The player clicks on a cosmetic to preview it, but instead is instantly charged for the item as the preview pops up. There's no option to undo the purchase.
Another subreddit user, u/ChunkyPeat, shared an email they claim to have received from Fall Guys Player Support after asking for a refund on a purchase caused by this bug.
"Please let me correct something from your response," the email begins. "You have stated that this is a 'bugged purchase' and a 'known issue'. Neither of these things is the case. The purchase was made by you, not a bug. Whether it was intentional or not, this is still the case.
"This is not a 'known issue' because it is not an issue. Items cannot be bought automatically by the system, they always require input from the player. Again, whether accidental or not, you made this input and purchased the item.
"As per our EULA, which you agreed to, all purchases are final and will not be refunded.
"I apologise for any confusion this may have caused, and hope that I have cleared this up for you," the email concludes.
This email has not been verified as genuine. Indeed, Mediatonic has yet to acknowledge reports of this bug at all.
Fall Guys went free-to-play June 21 and saw a huge surge in popularity in the immediate wake of the change. It does not currently offer refunds on any in-game purchases.